Refund policy

At RIKCHI, customer satisfaction is important to us. We want you to shop with confidence and receive your order in good condition. Please read our Return, Replacement & Refund Policy carefully before making a purchase.

Returns & Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need to provide your receipt, order confirmation, or other proof of purchase.

Return requests under our voluntary return policy should be submitted within 24 hours of receiving your order.

To start a return, please contact us at info@rikchi.com. Please do not send an item back before receiving return authorization and instructions from RIKCHI.

If your return is accepted, we will provide you with instructions on how and where to send your package. Where applicable, we may also provide a return shipping label. Items returned to us without first requesting and receiving return authorization may not be accepted.

Approved returns must be sent to:

RIKCHI Returns
At RIKCHI, we aim to make your shopping experience convenient and hassle-free.

As our products are shipped directly from our trusted fulfillment partners, return addresses may vary depending on the product and shipping origin.

To initiate a return, please contact our customer support team at info@rikchi.com before sending any item back.

Once your return request has been reviewed and approved, we will provide the appropriate return address and instructions.

Important:

  • Please do not return products to the address printed on the shipping package unless specifically instructed by our customer support team,

  • Returns sent without prior authorization may not be accepted.

  • Return shipping costs, where applicable, will be communicated before the return is arranged.

  • For damaged, defective, or incorrect products, please contact us with your order number and supporting photographs so we can arrange an appropriate resolution.

We are committed to handling all eligible returns and refunds fairly and in accordance with applicable consumer protection laws.

For any questions regarding returns, please contact us at info@rikchi.com.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If an item arrives damaged, defective, broken, or materially different from the product ordered, or if you receive the wrong item, please contact us within 24 hours of delivery so that we can evaluate the issue and provide an appropriate solution.

Customers may be required to provide clear photos and/or videos of the product, packaging, shipping label, and reported damage or defect for verification.

Once the claim has been verified and approved, RIKCHI will generally arrange a replacement at no additional cost, subject to product availability.

We aim to process approved replacement requests within 2 business days. This is the processing period and not necessarily the delivery period. Actual replacement delivery times may vary depending on product availability, destination, and courier service.

Damage resulting from misuse, improper handling, accidental damage after delivery, unauthorized modification, failure to follow product instructions, or normal wear and tear is generally not eligible for replacement.

Missing Items

If an item is missing from your order, please contact us within 24 hours of receiving your package.

Please provide your order number and, where requested, photographs or video of the package and the items received. Once verified, we will arrange an appropriate remedy.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons. These may include:

  • Perishable goods, including food, flowers, and plants.

  • Custom-made, personalized, or special-order products.

  • Personal-care, beauty, hygiene, or similar products where a return would create hygiene or safety concerns.

  • Hazardous materials, flammable liquids, gases, or other products subject to transportation or safety restrictions.

  • Products that have been used, damaged, altered, or are no longer in their original condition after delivery.

  • Gift cards.

  • Certain clearance or final-sale products, except where applicable law provides otherwise.

Please contact info@rikchi.com before purchasing if you have questions about whether a particular product can be returned.

Nothing in these exceptions is intended to restrict remedies available for defective, damaged, incorrectly supplied, or otherwise non-conforming products where such remedies are required by applicable law.

Exchanges

If you would like a different product, model, size, colour, or variant, please contact us first regarding the item you received.

Where a return is approved, the most efficient method may be to return the original item and, once the return has been accepted, place a separate order for the replacement product.

If an exchange is required because RIKCHI supplied an incorrect or defective product, please contact us so that we can review the circumstances and provide the appropriate solution.

Refund Policy

Under our voluntary store policy, RIKCHI generally provides approved refunds as store credit rather than cash refunds, except where a different remedy is required under applicable consumer law.

Customers should submit requests within 24 hours of receiving the order.

For a standard return to qualify, the product must be unused, unworn, undamaged, and in its original condition and packaging, with tags and accessories where applicable. Proof of purchase is required.

Once an eligible return has been received, inspected and approved, the customer will be notified.

Approved store-credit refunds will be provided as a RIKCHI store-credit or discount code equivalent to the approved value of the returned product. The credit can be applied toward a future purchase from RIKCHI, subject to any terms communicated with the credit.

Cash refunds or bank transfers are generally not provided under our voluntary store policy. However, this does not affect any refund, replacement, repair, or other remedy that a customer may be entitled to under applicable consumer-protection law.

Return Shipping

Please contact info@rikchi.com before returning any product.

If your return is approved, RIKCHI will provide instructions regarding the return procedure and return address. Where applicable, we may provide a return shipping label.

Responsibility for return-shipping costs may depend on the reason for the return. Where the return results from a verified defective, damaged, or incorrectly supplied product, RIKCHI will provide the appropriate return arrangements.

For other approved returns, applicable return-shipping charges will be communicated before the return is authorized.

How to Submit a Return, Replacement or Refund Request

Please email:

RIKCHI Customer Support
Email: info@rikchi.com

When contacting us, please include your full name, order number, date of delivery, product name, reason for the request, and clear photographs/videos where applicable.

Please retain the original product packaging and shipping materials until your claim has been resolved, particularly when reporting shipping damage.

Consumer Rights

This policy describes RIKCHI's store procedures and voluntary return arrangements. Nothing in this policy is intended to exclude, limit, or override any mandatory rights or remedies available to consumers under applicable UAE consumer-protection laws.

Where there is a conflict between this policy and a mandatory requirement of applicable law, the applicable legal requirement will prevail.

Last updated: September 2026