Terms of service

Effective Date: 27 October 2026

Welcome to RIKCHI (www.rikchi.com), your online shopping destination for everyday essentials, innovative gadgets, lifestyle accessories, and trending products.

RIKCHI operates under the trade license of Tomsonshustle, a business licensed in the United Arab Emirates (UAE).

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our services.

1. Store Information

Store Name: RIKCHI
Country of Registration: United Arab Emirates
Website: www.rikchi.com
Customer Support Email: info@rikchi.com

2. Use of Our Website

By using RIKCHI, you agree to:

  • Use our website only for lawful purposes.

  • Provide accurate and complete information when placing orders.

  • Refrain from fraudulent transactions or unauthorized activities.

  • Not interfere with website security, functionality, or operations.

  • Respect all intellectual property rights associated with RIKCHI.

We reserve the right to restrict access or refuse service where there is evidence of misuse, fraud, or violation of these terms, subject to applicable law.

3. Products and Availability

At RIKCHI, we aim to provide accurate product descriptions, specifications, pricing, and images.

However:

  • Product availability may change without prior notice.

  • Product colors and appearance may vary slightly due to lighting and screen settings.

  • Product specifications may be updated by manufacturers or suppliers.

  • We reserve the right to correct errors in product descriptions, pricing, or availability.

We strive to ensure that customers receive products consistent with their advertised descriptions and applicable consumer protection requirements.

4. Pricing and Payments

All product prices are displayed in the currency indicated on our website.

  • Prices may change without prior notice, but confirmed orders will not be repriced without an applicable legal or contractual basis.

  • Applicable taxes, delivery charges, and additional fees will be displayed during checkout where required.

  • Payments are processed through the payment methods available at checkout.

  • Orders are subject to payment verification and acceptance.

  • RIKCHI does not intentionally store complete payment card details on its own systems.

Payment processing may be performed by authorized third-party payment service providers.

5. Order Acceptance and Cancellation

After placing an order, customers will normally receive an order confirmation by email.

We reserve the right to cancel or reject orders for legitimate reasons, including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Failed payment authorization.

  • Suspected fraudulent transactions.

  • Delivery restrictions or circumstances beyond our reasonable control.

If an order is cancelled after successful payment, the amount paid for the cancelled items will be refunded through the applicable payment process in accordance with UAE law.

6. Shipping and Delivery

RIKCHI aims to provide convenient and reliable delivery services.

Our standard estimated delivery timelines are:

  • Order Processing: 1–2 business days.

  • Standard Delivery: Approximately 6–9 business days.

  • Remote Area Delivery: Approximately 10–15 business days.

  • Free Shipping: Available on eligible orders of AED 50 or above, subject to the applicable shipping destination and checkout conditions.

  • Shipping charge may be applicable for purchase of amount below AED 50

Delivery estimates may vary due to supplier availability, customs clearance, courier operations, public holidays, or unforeseen circumstances.

Customers are responsible for providing accurate shipping addresses and contact details.

Please refer to our Shipping Policy for further information.

7. Returns, Replacements and Refunds

Customer satisfaction is important to RIKCHI.

  • Customers are requested to report damaged, defective, incorrect, or missing products within 24 hours of delivery to facilitate prompt investigation.

  • Eligible items may qualify for replacement, return, refund, or other remedies as required by applicable law.

  • Returned items must meet the relevant eligibility conditions, except where statutory consumer rights provide otherwise.

  • Returns must be authorized by our customer support team before products are shipped back.

  • Store credit may be offered where appropriate and accepted by the customer, but it will not replace any refund or remedy legally required.

The 24-hour reporting request does not limit statutory consumer rights under UAE law.

For assistance, contact info@rikchi.com.

Please review our Return, Replacement & Refund Policy for complete details.

8. Third-Party Suppliers and Fulfillment

RIKCHI may work with authorized suppliers, fulfillment partners, and logistics providers to process and deliver customer orders.

Products may be shipped directly from third-party fulfillment centers.

While third parties may assist with fulfillment, RIKCHI, remains responsible for meeting its obligations to customers under applicable law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, RIKCHI and Tomsonshustle shall not be responsible for:

  • Damage resulting from improper product use or failure to follow safety instructions.

  • Indirect or consequential losses not recoverable under applicable law.

  • Service interruptions caused by events outside our reasonable control.

  • Delivery disruptions attributable to unforeseen external circumstances, subject to our legal obligations.

Where legally permitted, liability for an individual product claim may be limited to the amount paid for the affected product.

Nothing in these terms excludes or restricts liability or consumer remedies that cannot lawfully be excluded under UAE law.

10. Privacy and Data Protection

RIKCHI respects customer privacy and is committed to protecting personal information.

Customer information is collected and processed for legitimate business purposes, including:

  • Processing and fulfilling orders.

  • Providing customer support.

  • Managing payments and deliveries.

  • Improving website functionality and shopping experience.

  • Sending promotional communications where permitted.

We do not sell customers' personal information to third parties.

Information may be shared with payment processors, delivery partners, and service providers where necessary to operate our services or comply with legal obligations.

For further details, please refer to our Privacy Policy.

11. Intellectual Property

All RIKCHI branding, logos, website content, graphics, and original materials are owned by or licensed to RIKCHI or Tomsonshustle, unless otherwise stated.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited without appropriate permission.

Third-party trademarks and product images remain the property of their respective owners.

12. Website Availability and External Links

We aim to maintain a secure and accessible online shopping platform.

However, uninterrupted website availability cannot be guaranteed.

Our website may contain links to third-party services. RIKCHI is not responsible for the independent content or practices of external websites, except where liability arises under applicable law.

13. Changes to Terms of Service

RIKCHI reserves the right to update these Terms of Service to reflect changes in business operations, legal requirements, or website functionality.

Updated terms will be published on www.rikchi.com with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law.

14. Governing Law and Dispute Resolution

These Terms of Service are governed by the applicable laws of the United Arab Emirates.

Any disputes arising from purchases or use of our website shall be subject to the jurisdiction of the competent UAE courts, without prejudice to mandatory consumer protection rights or other applicable jurisdictional requirements.

Customers are encouraged to contact our support team first so that concerns can be addressed promptly and fairly.

15. Contact Information

For questions regarding these Terms of Service, orders, payments, delivery, or customer support, please contact:

RIKCHI
Operated under the trade license of Tomsonshustle
Registered in: United Arab Emirates
Website: www.rikchi.com
Email: info@rikchi.com

RIKCHI – Everyday Essentials, Smarter Living.

Thank you for choosing RIKCHI. We are committed to providing a secure, transparent, and reliable online shopping experience.