Shipping Policy

At RIKCHI, we aim to process and deliver your orders reliably throughout the United Arab Emirates (UAE). Please review our shipping terms below before placing your order.

1. Order Processing

Orders are normally processed within 1–2 working days after successful order confirmation and payment.

Orders placed on weekends, UAE public holidays, or during exceptionally busy periods may require additional processing time.

Please note that order processing time is separate from the estimated delivery time.

2. Estimated Delivery Time

Once your order has been processed and dispatched, the estimated delivery times are:

• UAE: approximately 6–9 working days

• Remote areas: approximately 10–15 working days

These delivery times are estimates and are not guaranteed. Delivery may occasionally take longer due to courier delays, public holidays, weather conditions, high order volumes, remote delivery locations, supplier-related delays, or other circumstances outside our reasonable control.

3. Shipping Charges & Free Shipping

Free shipping is available on orders of AED 50 or more.

For orders below AED 50, the applicable shipping charge will be displayed at checkout before the order is completed.

Additional delivery charges may apply to certain remote or special delivery locations where additional courier charges are incurred. Where applicable, these charges will be communicated or displayed during the order or delivery process.

From time to time, RIKCHI may also offer promotional free shipping or other delivery offers.

4. Delivery Information

Customers are responsible for providing a complete and accurate delivery address, mobile number, and other required contact information when placing an order.

Please carefully check your delivery information before completing your purchase. Incorrect or incomplete delivery details may result in delays or failed delivery attempts.

5. Failed Deliveries

If the courier is unable to complete the delivery because the customer is unavailable, cannot be contacted, refuses the delivery, or has provided incorrect or incomplete delivery information, another delivery attempt may be required.

Additional re-delivery charges may apply for subsequent delivery attempts.

If an order is returned following unsuccessful delivery attempts, additional shipping charges may apply if the customer requests the order to be shipped again.

6. Delivery Delays

While we make every reasonable effort to ensure that orders arrive within the estimated delivery period, RIKCHI cannot guarantee an exact delivery date or time.

Delivery may be affected by courier operations, supplier processing, UAE public holidays, severe weather, government restrictions, customs or logistics issues where applicable, incorrect customer information, or other circumstances beyond our reasonable control.

We appreciate your patience in the event of an unexpected delivery delay.

7. Damaged, Missing or Incorrect Orders

Please inspect your order as soon as it is delivered.

If your order arrives damaged, contains an incorrect item, or an item is missing, please contact us as soon as possible with your order number, details of the issue, and relevant photographs where applicable so that we can review and assist you.

8. Contact Us

For questions regarding shipping, delivery, or your order, please contact:

RIKCHI
Email: info@rikchi.com

We will be happy to assist you with your delivery enquiry.